Last updated October 28, 2026
You can stop a subscription at any time from the Billing screen or by emailing support@ajontec.com. Access continues until the paid period ends. Subscriptions do not renew automatically unless you are told otherwise at checkout.
If you are unhappy with a paid plan, write to support@ajontec.com within 15 days of the payment. We refund in full where usage in that period has been minimal, meaning under ten percent of the plan's allowance.
We also refund in full when a payment was charged twice, when a plan was charged after you cancelled, or when a fault on our side made the service unusable for more than 48 hours in a row.
Refunds are not available once most of a period's allowance has been used, for accounts closed for breaking the Terms of Service, or for a change of mind after the window above.
Unused API credit is refundable within 15 days of the top-up, less whatever has already been spent. Credit does not expire while your account is in good standing.
A price change never affects a period you have already paid for. If we withdraw a feature you relied on during a period you have paid for, and cannot offer a reasonable equivalent, you may ask for a refund of the unused part of that period. The same applies if we discontinue the service entirely.
Approved refunds go back to the original payment method within five to seven working days of approval. The time your bank takes to show the credit is outside our control. A credit note is issued against the corresponding tax invoice.
Email support@ajontec.com with your invoice number. Support hours: Monday to Saturday, 10:00 to 19:00 IST.